Itop 3.2 Mail Notifications

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Triggers

Triggers define when notifications have to be sent. Example: when a ticket reaches the state “assigned”.

Create Triggers

• Go to Configuration > Notifications > Triggers

• The below are the Default triggers:

1. Person mentioned on Ticket 2. Person mentioned on User

• In the right corner, click on plus icon to create a new trigger

Below are the new triggers

• Trigger when a Request is assigned

Trigger (on entering a state)
Description:  Trigger when a Request is assigned 
Target class:  User Request 
State: assigned 
Subscription policy: Allow complete unsubscription 

• Trigger when a Request is closed

Trigger (on entering a state)
Description:  Trigger when a Request is closed
Target class:  User Request
State: closed
Subscription policy: Allow complete unsubscription 

• Trigger when a Request is created

Trigger (on object creation)
Description:  Trigger when a Request is created
Target class:  User Request
Subscription policy: Allow complete unsubscription 

• Trigger when a Request is resolved

Trigger (on entering a state)
Description:  Trigger when a Request is resolved
Target class:  User Request
State: resolved
Subscription policy: Allow complete unsubscription 

• Trigger when log update from the portal

Trigger (when updated from the portal)
Description: Trigger when log update from the portal 
Target class: User Request
Subscription policy: Allow complete unsubscription 

Download Send updates by email extension

This extension allows to send an email when updating the case log (either the public log or private log) of a Ticket. Email reply works with any type of Ticket.

• Go to iTop Hub > Get extensions from iTop Hub

NOTE: We need to register our iTop instance to access the itop store

• Give the username and password

• Search for the extension name

• On the extension page, on the right side, click on shop kart icon to download the extension

• follow the on-screen steps to install the extension

• once installed, we can find the extension in the following path:

iTop Hub > Deployed extensions

• The extension comes with the following trigger:

1. User Request public log update

• create another trigger for private log update

• User Request private log update

Description:  User Request private log update 
Target class:  User Request 
Context: Console
Log attribute code:  private_log