Difference between revisions of "Itop 3.2 Mail Notifications"
From Notes_Wiki
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<pre> | <pre> | ||
Trigger (on entering a state) | Trigger (on entering a state) | ||
Description: Trigger when a Request is closed | Description: Trigger when a Request is closed | ||
Target class: User Request | Target class: User Request | ||
State: closed | State: closed | ||
Subscription policy: Allow complete unsubscription | Subscription policy: Allow complete unsubscription | ||
</pre> | </pre> | ||
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<pre> | <pre> | ||
Trigger (on object creation) | Trigger (on object creation) | ||
Description: Trigger when a Request is created | Description: Trigger when a Request is created | ||
Target class: User Request | Target class: User Request | ||
Subscription policy: Allow complete unsubscription | Subscription policy: Allow complete unsubscription | ||
</pre> | </pre> | ||
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<pre> | <pre> | ||
Trigger (on entering a state) | Trigger (on entering a state) | ||
Description: Trigger when a Request is resolved | Description: Trigger when a Request is resolved | ||
Target class: User Request | Target class: User Request | ||
State: resolved | State: resolved | ||
Subscription policy: Allow complete unsubscription | Subscription policy: Allow complete unsubscription | ||
</pre> | </pre> | ||
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<pre> | <pre> | ||
Trigger (when updated from the portal) | Trigger (when updated from the portal) | ||
Description: Trigger when log update from the portal | Description: Trigger when log update from the portal | ||
Target class: User Request | Target class: User Request | ||
Subscription policy: Allow complete unsubscription | Subscription policy: Allow complete unsubscription | ||
</pre> | </pre> | ||
Revision as of 08:34, 19 July 2025
Home > Ubuntu > Ubuntu 22.04 > Ubuntu 22.04 Itop 3.2 by Combodo > itop 3.2 Mail Notifications
Triggers
Triggers define when notifications have to be sent. Example: when a ticket reaches the state “assigned”.
Create Triggers
- Go to Configuration > Notifications > Triggers
- The below are the Default triggers:
- Person mentioned on Ticket
- Person mentioned on User
- In the right corner, click on plus icon to create a new trigger
New triggers
- Trigger when a Request is assigned
Trigger (on entering a state) Description: Trigger when a Request is assigned Target class: User Request State: assigned Subscription policy: Allow complete unsubscription
- Trigger when a Request is closed
Trigger (on entering a state) Description: Trigger when a Request is closed Target class: User Request State: closed Subscription policy: Allow complete unsubscription
- Trigger when a Request is created
Trigger (on object creation) Description: Trigger when a Request is created Target class: User Request Subscription policy: Allow complete unsubscription
- Trigger when a Request is resolved
Trigger (on entering a state) Description: Trigger when a Request is resolved Target class: User Request State: resolved Subscription policy: Allow complete unsubscription
- Trigger when log update from the portal
Trigger (when updated from the portal) Description: Trigger when log update from the portal Target class: User Request Subscription policy: Allow complete unsubscription
Download Send updates by email extension
This extension allows to send an email when updating the case log (either the public log or private log) of a Ticket. Email reply works with any type of Ticket.
- Go to iTop Hub > Get extensions from iTop Hub
NOTE: We need to register our iTop instance to access the itop store
- Give the username and password
- Search for the extension
- On the extension page, on the right side, click on shop kart icon to download the extension
- follow the on-screen steps to install the extension
- once installed, we can find the extension in the following path:
iTop Hub > Deployed extensions
- The extension comes with the following trigger:
- User Request public log update
- create another trigger for private log update
- User Request private log update
Description: User Request private log update Target class: User Request Context: Console Log attribute code: private_log
Reference: https://www.itophub.io/wiki/page?id=extensions:installation
