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| = Trellix Agent Removal using Endpoint Product Removal (EPR) Tool = | | =Trellix DLP= |
| | | *[[Trellix Agent Removal using Endpoint Product Removal (EPR) Tool]] |
| == 1) Where and How to Download the EPR Tool ==
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| * Visit: [https://www.trellix.com/downloads/my-products/ Trellix My Products Portal]
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| * Login: Provide your Grant Number and Email Address of the client.
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| * Access: After logging in, go to your My Products dashboard.
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| * Locate: Find the Endpoint Product Removal (EPR) tool (this may appear under utilities, tools, or endpoint solutions).
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| * Download: Click to download the appropriate version of the EPR executable (e.g. '''EndpointProductRemoval_25.8.0.35.exe'''). Then proceed with the removal steps.
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| == 2) Process Of Removal Of Agent ==
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| # '''Run as admin:''' Right-click '''EndpointProductRemoval_25.8.0.35.exe''' → '''Run as administrator'''.
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| # '''Accept EULA''' when prompted.
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| # '''Select products to remove'''
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| ## Expand the list and tick ''Trellix Agent'' (and only that, if your goal is Agent only).
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| ## If you also want to wipe ENS or other Trellix apps, tick those as well and proceed in the same run.
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| # '''Choose reboot behavior'''
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| ## If offered: ''Reboot automatically'' (recommended), or ''No reboot'' (only if you will reboot manually later).
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| # '''Start Removal'''
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| ## Click '''Remove'''.
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| ## The tool will stop masvc, unregister services, remove files/registry, and queue anything in use for removal on reboot.
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| # '''Reboot''' when prompted (or as soon as the run completes if you chose ''No reboot'').
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| == 3) Post-removal Verification (After Reboot) ==
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| # '''Programs & Features / Apps & Features'''
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| ## ''Trellix Agent'' should be absent.
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| # '''Services (services.msc)'''
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| ## ''Trellix/McAfee Agent Service'' ('''masvc''') should not exist.
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| # '''Folders''' (these should be gone; a few empty stubs can remain until one more reboot)
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| ## C:\Program Files\Trellix\Agent\
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| ## C:\ProgramData\Trellix\Agent\
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| ## (older) C:\Program Files\McAfee\Agent\ and C:\ProgramData\McAfee\Agent\
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