Difference between revisions of "Wipe (Without Enrolled User) via Intune"

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[[Main Page | Home]] > [[Microsoft Intune]] > [[Wipe (Without Enrolled User) via Intune]]
[[Main Page | Home]] > [[Microsoft Intune]] > [[Wipe (Without Enrolled User) via Intune]]


= Wipe (Without Enrolled User) via Intune =
== Overview ==
This procedure explains how to remotely wipe a device using Intune, even if it is not linked to a specific enrolled user. 
The wipe action restores the device to factory settings and removes company data.
== Prerequisites ==
* Intune Administrator or Global Administrator role.
* Device must be enrolled in Intune.
* Device may show as "No primary user" and still be wiped.
== Steps ==
=== 1. Sign in ===
* Open [https://endpoint.microsoft.com Microsoft Intune Admin Center].
* Sign in with administrator credentials.
=== 2. Navigate to Devices ===
* Go to: '''Devices > All devices'''.
=== 3. Select Device ===
* Locate the target device.
* Device may appear with '''No primary user'''.
=== 4. Initiate Wipe ===
* Click '''Wipe'''.
* Select options:
** Wipe device → Full factory reset.
** Retain enrollment state and user account (optional).
** Remove from Intune after wipe (optional).
=== 5. Confirm Action ===
* Review the warning message.
* Click '''Yes''' to continue.
=== 6. Monitor Status ===
* Navigate: '''Devices > Monitor > Device actions'''.
* Track the wipe command status until completed.
== Notes ==
* Wipe removes all apps, settings, and data.
* Useful for lost or decommissioned devices.
* The wipe command can be issued regardless of user assignment.




[[Main Page | Home]] > [[Microsoft Intune]] > [[Wipe (Without Enrolled User) via Intune]]
[[Main Page | Home]] > [[Microsoft Intune]] > [[Wipe (Without Enrolled User) via Intune]]

Latest revision as of 07:16, 4 September 2025

Home > Microsoft Intune > Wipe (Without Enrolled User) via Intune

Wipe (Without Enrolled User) via Intune

Overview

This procedure explains how to remotely wipe a device using Intune, even if it is not linked to a specific enrolled user. The wipe action restores the device to factory settings and removes company data.

Prerequisites

  • Intune Administrator or Global Administrator role.
  • Device must be enrolled in Intune.
  • Device may show as "No primary user" and still be wiped.

Steps

1. Sign in

2. Navigate to Devices

  • Go to: Devices > All devices.

3. Select Device

  • Locate the target device.
  • Device may appear with No primary user.

4. Initiate Wipe

  • Click Wipe.
  • Select options:
    • Wipe device → Full factory reset.
    • Retain enrollment state and user account (optional).
    • Remove from Intune after wipe (optional).

5. Confirm Action

  • Review the warning message.
  • Click Yes to continue.

6. Monitor Status

  • Navigate: Devices > Monitor > Device actions.
  • Track the wipe command status until completed.

Notes

  • Wipe removes all apps, settings, and data.
  • Useful for lost or decommissioned devices.
  • The wipe command can be issued regardless of user assignment.


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