Difference between revisions of "CentOS 7.x OTRS AD Integration"
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[[Main Page|Home]] > [[CentOS]] > [[CentOS 7.x]] > [[CentOS 7.x Web Based Tools|Web Based Tools]] > [[CentOS 7.x OTRS]] > [[CentOS 7.x OTRS AD Integration]] | |||
To integrate OTRS ticketing tool with Active Directory (AD) copy below code and paste above "end of your own config options!!!" in the '<tt>/opt/otrs/Kernel/Config.pm</tt>' file | To integrate OTRS ticketing tool with Active Directory (AD) copy below code and paste above "end of your own config options!!!" in the '<tt>/opt/otrs/Kernel/Config.pm</tt>' file | ||
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* https://www.vultr.com/docs/how-to-install-and-configure-otrs-on-centos-7 | * https://www.vultr.com/docs/how-to-install-and-configure-otrs-on-centos-7 | ||
* https://meharban.hundal.org/tech/otrs-customer-database-backend-setup/ | * https://meharban.hundal.org/tech/otrs-customer-database-backend-setup/ | ||
[[Main Page|Home]] > [[CentOS]] > [[CentOS 7.x]] > [[CentOS 7.x Web Based Tools|Web Based Tools]] > [[CentOS 7.x OTRS]] > [[CentOS 7.x OTRS AD Integration]] |
Latest revision as of 09:20, 25 August 2022
Home > CentOS > CentOS 7.x > Web Based Tools > CentOS 7.x OTRS > CentOS 7.x OTRS AD Integration
To integrate OTRS ticketing tool with Active Directory (AD) copy below code and paste above "end of your own config options!!!" in the '/opt/otrs/Kernel/Config.pm' file
# # Backends for Customers / End-Users # $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'server.domain.tld'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=tld'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'user@domain.tld'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password'; # # LDAP/AD Backend # $Self->{CustomerUser1} = { Name => 'XYZ Inc. Active Directory or LDAP', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'server.domain.tld', BaseDN => 'DC=domain,DC=tld', SSCOPE => 'sub', UserDN =>'user@domain.tld', UserPw => 'password', }, # customer unique id CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 2500, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; # # mySQL Backend # $Self->{CustomerUser2} = { Name => 'mySQL Customer Database', Module => 'Kernel::System::CustomerUser::DB', Params => { Table => 'customer_user', }, # customer unique id CustomerKey => 'email', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => ['first_name', 'last_name', 'email'], CustomerUserSearchFields => ['login', 'last_name', 'customer_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 2500, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => ['title','first_name','last_name'], CustomerUserEmailUniqCheck => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], [ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ], [ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ], [ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], # default selections Selections => { UserTitle => { 'Mr.' => 'Mr.', 'Mrs.' => 'Mrs.', }, }, };
Based on the environment value of 'CustomerUserSearchListLimit => 2500' can be increased further.
Refer:
- https://www.vultr.com/docs/how-to-install-and-configure-otrs-on-centos-7
- https://meharban.hundal.org/tech/otrs-customer-database-backend-setup/
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