Wipe (Without Enrolled User) via Intune

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Wipe (Without Enrolled User) via Intune

Overview

This procedure explains how to remotely wipe a device using Intune, even if it is not linked to a specific enrolled user. The wipe action restores the device to factory settings and removes company data.

Prerequisites

• Intune Administrator or Global Administrator role.
• Device must be enrolled in Intune.
• Device may show as "No primary user" and still be wiped.

Steps

1. Sign in

• Open Microsoft Intune Admin Center.
• Sign in with administrator credentials.

2. Navigate to Devices

• Go to: Devices > All devices.

3. Select Device

• Locate the target device.
• Device may appear with No primary user.

4. Initiate Wipe

• Click Wipe.
• Select options:
  • Wipe device → Full factory reset.
  • Retain enrollment state and user account (optional).
  • Remove from Intune after wipe (optional).

5. Confirm Action

• Review the warning message.
• Click Yes to continue.

6. Monitor Status

• Navigate: Devices > Monitor > Device actions.
• Track the wipe command status until completed.

Notes

• Wipe removes all apps, settings, and data.
• Useful for lost or decommissioned devices.
• The wipe command can be issued regardless of user assignment.

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