Wipe (Without Enrolled User) via Intune

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Wipe (Without Enrolled User) via Intune

Overview

This procedure explains how to remotely wipe a device using Intune, even if it is not linked to a specific enrolled user. The wipe action restores the device to factory settings and removes company data.

Prerequisites

  • Intune Administrator or Global Administrator role.
  • Device must be enrolled in Intune.
  • Device may show as "No primary user" and still be wiped.

Steps

1. Sign in

2. Navigate to Devices

  • Go to: Devices > All devices.

3. Select Device

  • Locate the target device.
  • Device may appear with No primary user.

4. Initiate Wipe

  • Click Wipe.
  • Select options:
    • Wipe device → Full factory reset.
    • Retain enrollment state and user account (optional).
    • Remove from Intune after wipe (optional).

5. Confirm Action

  • Review the warning message.
  • Click Yes to continue.

6. Monitor Status

  • Navigate: Devices > Monitor > Device actions.
  • Track the wipe command status until completed.

Notes

  • Wipe removes all apps, settings, and data.
  • Useful for lost or decommissioned devices.
  • The wipe command can be issued regardless of user assignment.


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